Frequently Asked Question - Total Men's Primary Care
Now accepting new patients · 46 clinics across Texas

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Questions

Frequently Asked Question

What is Total Men’s Primary Care?

Total Men’s Primary Care is a primary care clinic built specifically for men. We’ve redesigned the doctor’s office experience from the ground up no long waits, no hassle so men actually want to come in and take care of their health.

What is Total Health Primary Care?

Total Health Primary Care is a primary care clinic for everyone. Built on the same model as Total Men’s, Total Health brings the same fast, high-quality care experience to patients of all genders and ages.

Are these the same company?

Yes, Total Men’s Primary Care and Total Health Primary Care are sister brands under the same organization, founded in Austin, Texas. They share the same commitment to reinventing primary care around the patient.

Where are your locations?

We have clinics across Texas, including Austin, Dallas-Fort Worth, Houston, and San Antonio. Visit our Locations page to find the clinic nearest you.

Are you currently accepting new patients?

Yes! New patients are always welcome. You can book your first appointment online in just a few minutes.

How do I book an appointment?

The easiest way is through our online booking engine at appointments.tot.tl (Total Men’s) or appointments.total.healthcare (Total Health). You can also call the clinic you would like to be scheduled at directly.

Do you offer same-day appointments?

We do our best to accommodate same-day appointments for urgent needs like sick visits and certain men’s health services such as ED treatment. Availability varies by location, book online or call your nearest clinic.

Do I have to wait long once I arrive?

We take our “No Wait” promise seriously. If you show up on time, we will do our part to see you on time. Our team works hard to keep things moving so you’re never stuck in a waiting room.

Can I book an appointment for a Saturday?

Many of our locations offer Saturday appointments. Check the online booking tool for your specific location’s availability.

What should I bring to my first appointment?

Please bring a valid photo ID, your insurance card, a list of any current medications, and any relevant medical records or prior lab results you’d like us to review.

Do you offer after-hours care?

Yes! We offer after-hours care services. Check your nearest location’s page for specific after-hours availability.

Can I visit any location, or do I need to go to one specific clinic?

You’re welcome at any of our locations. If you already have a provider at one clinic, just let us know when booking at a different location so we can coordinate your care.

Do you accept insurance?

Yes, we accept most major insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, United Health Care, Medicare, and Medicaid. We’re always adding new plans here https://totalmens.com/pricing/, so if you don’t see yours listed, give us a call.

How do I know if my specific plan is accepted?

Visit our Insurance & Pricing page for the most up-to-date information. You can also call us and we’ll verify your coverage before your visit.

What if I don’t have insurance?

We have self-pay options available. Visit our Pricing page or call your nearest location to learn about current self-pay rates for the services you need.

Will my visit be billed to my insurance automatically?

Yes, once we have your insurance information on file we’ll handle billing on your behalf. You may still owe a copay, deductible, or coinsurance amount depending on your plan.

Do you offer any membership or subscription plans?

Visit our Pricing page for current membership or direct-pay options that may be available.

What kind of doctor is a primary care provider?

Our providers include physicians, nurse practitioners, and physician assistants trained in primary care. They can diagnose, treat, and manage a wide range of conditions and coordinate any specialist referrals you may need.

Can you be my primary care doctor?

Absolutely. We encourage patients to establish ongoing care with us so we can build a full picture of your health over time, not just treat you when something goes wrong.

What is an Annual Wellness Visit / Annual Physical?

It’s a routine checkup we recommend every year. We review your health history, run lab work, check vitals, screen for common conditions, and set goals for the year ahead. Think of it as a tune-up for your body.

Do you treat chronic conditions like diabetes, hypertension, and high cholesterol?

Yes. We manage a wide range of chronic conditions including diabetes, hypertension (high blood pressure), hyperlipidemia (high cholesterol), kidney disease, arthritis, and more.

Do you offer mental health services?

Yes. We treat anxiety, depression, ADHD/ADD, bipolar disorder, PTSD, and OCD (Total Health). For more complex behavioral health needs, we also have a sister brand Total Behavioral Health (totalbehavioral.com).

Do you do COVID testing?

Yes, we offer rapid COVID-19 testing at our clinics.

Do you offer flu shots?

Yes, flu shots are available at our clinics, especially during flu season.

Do you provide STD/STI testing?

Yes. We offer quick, convenient, and discreet STD testing. No judgment, just answers.

Do you offer NAD+ therapy?

Yes. NAD+ (nicotinamide adenine dinucleotide) therapy is available. Ask your provider if it might be right for you.

Do you offer health coaching?

Yes, through our Naviwell Coaching program. Ask about it at your next visit or when booking.

Do you treat allergies?

Yes, allergy evaluation and management is one of our services.

Why is Total Men’s only for men?

Men have specific health needs and, statistically, are much less likely to visit a doctor. We built Total Men’s to change that a space designed with men in mind, where the experience is efficient, straightforward, and judgment-free.

Do you treat low testosterone (Low-T)?

Yes. Low-T is one of our most common services. We test your testosterone levels, review your symptoms, and if appropriate, develop a treatment plan to help you feel like yourself again.

What are common symptoms of low testosterone?

Fatigue, low energy, reduced sex drive, difficulty concentrating, mood changes, and decreased muscle mass are all common signs. A simple blood test can confirm your levels.

Do you treat erectile dysfunction (ED)?

Yes. We offer discreet, same-day ED treatment. It’s one of our most requested men’s health services, and our providers handle it without awkwardness or judgment.

Is ED treatment covered by insurance?

Coverage varies by plan. Our team can help you understand what’s covered and what self-pay options exist.

Do you screen for colorectal cancer?

Yes. Colorectal cancer screening is an important part of men’s preventive care and something we discuss during wellness visits.

Who can be seen at Total Health Primary Care?

Anyone, men, women, and patients of all ages and backgrounds. Total Health is our “for everyone” clinic.

Do you treat postpartum depression?

Yes. Postpartum depression is a serious condition we take seriously. We offer evaluation and treatment in a compassionate, supportive setting.

Do you offer hair loss treatment?

Yes, hair loss treatment is available at Total Health locations.

Do you treat eating disorders?

Yes. Total Health provides care and referrals for patients dealing with eating disorders.

Do you offer substance addiction support?

Yes. We provide care and treatment options for substance use and addiction. This is a no-judgment space.

Do you offer at-home TRT (Testosterone Replacement Therapy) or weight loss programs?

Yes, Total Health offers at-home TRT and medical weight loss options. Ask your provider or check the services page for details.

What is medical weight loss, and how is it different from a diet plan?

Medical weight loss is supervised by a healthcare provider who evaluates your overall health, metabolic factors, and goals. It may include prescription medications (such as GLP-1 agonists), nutritional guidance, and ongoing monitoring not just a generic diet plan.

Do you prescribe weight loss medications like semaglutide?

Weight loss medication options are evaluated on a case-by-case basis by your provider. Schedule an appointment to discuss what’s appropriate for you.

Is medical weight loss covered by insurance?

Coverage varies significantly by plan and medication. We’ll help you understand your options during your appointment.

Can you send my prescription directly to my pharmacy?

Yes. Prescriptions are submitted electronically to your preferred pharmacy, often before you even leave the office.

Do you do lab work in-office?

Yes, we handle lab orders. Results turnaround time varies depending on the test, but many results are available quickly.

Can I get my lab results through the patient portal?

Yes. Lab results and visit notes are available through the patient portal at health.healow.com/total

How do I access the patient portal?

Visit health.healow.com/total or download the Healow app and search for our practice. You can view visit summaries, lab results, and message your care team.

Can I message my provider through the portal?

Yes. The patient portal allows you to send secure messages to your care team between visits.

What if I forget my patient portal login?

Use the “Forgot Password” option on the portal login page, or call your clinic and a team member will help you recover access.

Is my visit confidential?

Yes. All visits including sensitive ones like STD testing, ED treatment, or mental health are handled with complete discretion and protected under HIPAA.

Do you sell or share my personal health information?

No. We do not sell your health information. Please review our full Privacy Policy for details.

How do I contact my nearest clinic?

Total Men’s: 512-866-3018 | Total Health: (512) 759-8385. You can also find location-specific phone numbers on each clinic’s page.

Do you offer telehealth / virtual visits?

Please contact your nearest location or check our website for current telehealth availability, as offerings may vary.

Is there a shop where I can order health and wellness products?

Yes, visit totalwellness.shop for wellness products.

Do you have a blog with health tips and articles?

We do! Check out the blog at totalmens.com/blog (Total Men’s) or totalhealth.co/blog (Total Health) for articles on men’s health, primary care, and more.